PRIVACY POLICY

1Introduction

Dellics Education Consult (“we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact our team, request a consultation, or use our education consultancy services.

Our services include guidance relating to university admissions, scholarships, visa assistance, study destinations, online counselling, test preparation, and related educational opportunities.

We aim to handle personal information in accordance with applicable data protection laws, including the Data Protection Act, 2012 (Act 843) of Ghana, where applicable. Where consent is the appropriate legal basis for processing, we will seek consent as required by law.

2Personal Information We Collect

The information we collect depends on how you interact with us and which services you request.

3How We Collect Personal Information

We may collect personal information:

• Directly from you when you submit an enquiry or contact us;
• When you request or participate in a consultation;
• When you voluntarily provide educational information or supporting documents;
• Through our website forms and digital services;
• From a parent, guardian, or authorised representative acting on your behalf, where appropriate;
• From universities, scholarship providers, or other organisations where you have authorised the disclosure or another lawful basis applies;
• Through website analytics and similar technologies, where implemented and permitted.

We do not intentionally collect more personal information than is reasonably necessary for the relevant purpose.

4How We Use Your Personal Information

We may use personal information for the following purposes:

• Providing Education Consultancy Services: To understand your educational goals, discuss study options, assist with applications, and provide relevant guidance.
• Responding to Enquiries: To answer questions, arrange consultations, provide requested information, and communicate with you about our services.
• Supporting University Applications: Where requested and authorised, to help organise application information, prepare submissions, communicate with relevant institutions, and track application-related activities.
• Scholarship Guidance: To identify potentially relevant funding opportunities and help you understand eligibility criteria and application requirements.
• Visa Assistance: To provide guidance on relevant procedures and documentation and, where authorised and appropriate, help organise information needed for a visa application.
• Service Administration: To maintain records, manage appointments, provide customer support, and administer our business operations.
• Payments and Financial Records: Where applicable, to process or verify payments, maintain transaction records, and meet accounting or legal obligations.
• Website Improvement and Security: To understand website performance, identify technical problems, prevent misuse, and protect our website and services.
• Marketing and Updates: Where permitted by law, we may send information about our services, educational opportunities, events, or updates that may interest you. You can opt out at any time.
• Legal and Regulatory Compliance: To comply with applicable laws, respond to lawful requests, protect our rights, and address suspected fraud or misuse.

5Legal Basis for Processing

We process personal information only where an appropriate legal basis applies. Depending on the circumstances, this may include:

• Consent: Where you have freely given consent for a specified purpose and consent is the appropriate legal basis.
• Requested services or contractual arrangements: Where processing is necessary to provide a service you have requested or take steps at your request.
• Legal obligations: Where we need to comply with applicable laws or lawful requirements.
• Legitimate interests: Where permitted by law, for purposes such as service administration, website security, and operational improvement, provided the relevant interests do not override your rights.
• Other lawful grounds: Where recognised by applicable data protection law.

Where we rely on consent, you may withdraw it subject to applicable law. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

6How We Share Personal Information

We do not sell personal information as a commercial product.

We may disclose relevant information to the following categories of recipients where necessary and lawful:

• Universities and Educational Institutions: Where you request application assistance and authorise the relevant process, we may share necessary information with universities, colleges, admissions teams, and educational institutions.
• Scholarship Providers: Where required for an application or when you have authorised disclosure.
• Visa and Government Authorities: Where appropriate and authorised in connection with a visa or formal process.
• Service Providers: Third-party providers supporting website hosting, email communications, appointment management, document handling, analytics, and technical support under suitable safeguards.
• Professional Advisers: Legal, accounting, or audit professionals where lawful.
• Legal and Regulatory Authorities: When required by law or to protect rights and safety.

7International Transfers of Personal Information

Because our services relate to international education, some personal information may need to be transferred to universities, service providers, or other recipients outside Ghana.

The destination may depend on your chosen study country, the institution involved, and the services you request. Where international transfers occur, we will take appropriate steps to comply with applicable data protection requirements and implement relevant safeguards.

8How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure, or misuse.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we work to reduce risks and respond appropriately to suspected security incidents. If a personal data breach occurs, we will take the steps required by applicable law.

9How Long We Retain Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal and regulatory requirements. When personal information is no longer required, we will take appropriate steps to delete, anonymise, or securely dispose of it.

10Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information where legally permitted;
• Object to or request restriction of certain processing activities;
• Withdraw consent where processing is based on consent;
• Request information about how your personal information is used or disclosed;
• Raise a concern or complaint about our handling of your information.

11Children's Privacy

Our services may be relevant to students who are under 18 years of age. Where we collect personal information from minors, we will take appropriate steps to handle it in accordance with applicable law and the circumstances of the service. We encourage minors to involve a parent, guardian, or another appropriate responsible adult when seeking formal admissions, application, or visa assistance.

12Cookies and Similar Technologies

We may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve our digital services. For more information, please review our Cookie Policy.

13Third-Party Websites and Services

Our website may contain links to universities, scholarship providers, government websites, partner services, or other external platforms. These websites operate independently and have their own privacy policies. We encourage you to review their policies.

14Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, information-handling practices, technology, or legal requirements. The revised version will be published on our website.