TERMS OF SERVICE

1Introduction

Welcome to Dellics Education Consult.

These Terms of Service (“Terms”) govern your access to and use of the website, information, and services provided by Dellics Education Consult (“we,” “us,” or “our”).

Dellics Education Consult provides guidance and support to individuals exploring international education opportunities, including university admissions, scholarship guidance, visa assistance, test preparation, online counselling, and related services.

By accessing our website, submitting an enquiry, booking a consultation, or using our services, you agree to these Terms. If you do not agree, please discontinue use of our services.

2Our Services

Dellics Education Consult provides education consultancy and related support services, which may include:

• University Admissions: Guidance on researching universities, preparing applications, and understanding admission requirements.
• Visa Assistance: General guidance on student visa application processes and supporting documentation.
• Scholarship Guidance: Information about scholarship opportunities, eligibility requirements, and application procedures.
• Online Counselling: Consultations to help students understand their education options and plan their next steps.
• Test Preparation: Information and preparation support for relevant examinations, where offered.
• Travel and Tour Services: Assistance with relevant travel arrangements or referrals through appropriate service providers, where available.

The availability, scope, and fees of individual services will be communicated where applicable.

3Eligibility and User Responsibilities

By using our services, you confirm that:

• The information you provide to us is accurate, complete, and current to the best of your knowledge.
• You will update any information that becomes inaccurate or changes materially.
• You will use our website and services for lawful purposes.
• You will not misuse our website, interfere with its operation, or attempt to access systems or information without authorisation.
• You will provide genuine documents and information when requesting assistance with applications.

If you are under 18, you should involve a parent, guardian, or other appropriate responsible adult where required for applications, payments, consent, or other formal processes.

We reserve the right to suspend or refuse assistance where information appears fraudulent, misleading, unlawful, or inconsistent with our service requirements.

4University Admissions and Third-Party Institutions

Dellics Education Consult assists prospective students in understanding and navigating university admission processes.

However:

• Admission decisions are made solely by the relevant universities or educational institutions.
• Meeting published admission requirements does not guarantee acceptance.
• Application deadlines, entry requirements, tuition fees, and available programmes may change without notice from the relevant institution.
• Universities may request additional documents, assessments, interviews, or other requirements.
• We cannot guarantee admission to a particular university, programme, or academic year.

Students remain responsible for reviewing official university requirements and ensuring that their applications are submitted correctly and within the relevant deadlines.

5Scholarships and Funding

We may provide information and guidance concerning scholarships, bursaries, grants, and other funding opportunities.

Scholarship decisions are made by the relevant funding organisations, universities, or authorities.

We do not guarantee that any student will receive a scholarship, grant, or other financial award. Eligibility criteria, funding amounts, application deadlines, and award conditions are determined by the relevant providers.

Students should verify scholarship information with the official funding source before making financial or educational decisions.

6Visa and Immigration Assistance

Our visa assistance services provide guidance on student visa procedures, documentation, and relevant application requirements.

Unless expressly authorised by the relevant authorities, we do not act as a government immigration authority, embassy, consulate, or official visa decision-maker.

Please understand that:

• Visa decisions are made exclusively by the relevant government authorities.
• We cannot guarantee visa approval, processing times, or entry into any country.
• Requirements may change, and additional documentation may be requested.
• You are responsible for providing truthful information and genuine supporting documents.
• You should verify current requirements through the relevant official government or embassy channels.

Our guidance does not replace official immigration instructions or the advice of a suitably authorised immigration professional where one is required.

7Accuracy of Information

We make reasonable efforts to provide useful and current information. However, education policies, admission requirements, scholarships, visa procedures, and institutional deadlines may change.

Information on our website is provided for general guidance and should not be treated as a guarantee of eligibility, admission, funding, or visa approval.

We encourage users to confirm important details directly with the relevant university, scholarship provider, examination body, or government authority.

8Fees and Payments

Fees, consultation charges, and other applicable costs will be communicated before a paid service is confirmed.

Where payment is required:

• You agree to pay the applicable fees communicated to you.
• Third-party charges, including university application fees, examination fees, visa fees, tuition fees, and other institutional charges, may be separate from our consultancy fees.
• We will identify applicable charges and payment arrangements where reasonably possible.
• You should retain relevant receipts and payment confirmations.

We will not represent third-party charges as our own fees. Any applicable taxes, additional charges, or payment conditions will be communicated where relevant.

9Cancellations, Refunds, and Rescheduling

The cancellation, refund, and rescheduling conditions applicable to a service will be communicated before payment or confirmation, where applicable.

Refund eligibility may depend on the nature of the service, whether work has commenced, the terms agreed for that service, and applicable law.

Fees paid directly to universities, examination bodies, embassies, government authorities, or other third parties are governed by the refund policies of those organisations.

Nothing in these Terms excludes any refund or other right that cannot lawfully be excluded. If you need to cancel or reschedule a consultation, please contact us as early as possible.

10Third-Party Websites and Services

Our website or services may refer you to third-party websites, universities, scholarship providers, examination bodies, travel providers, or government platforms.

These third parties operate independently and may have their own terms, privacy policies, fees, and procedures. We are not responsible for the content, availability, decisions, or policies of independent third parties. Where we assist with a third-party process, the relevant provider's rules continue to apply.

Users should review the applicable terms before submitting information, making payments, or entering into agreements with third parties.

11Intellectual Property

Unless otherwise stated, the text, branding, graphics, website design, and other original materials published by Dellics Education Consult are owned by us or used with appropriate permission.

You may access and use these materials for personal, non-commercial purposes related to exploring our services. You must not reproduce, distribute, modify, sell, or commercially exploit our materials without prior written permission, except where permitted by applicable law.

Third-party names, logos, trademarks, and materials remain the property of their respective owners.

12Privacy and Personal Information

We may collect and process personal information when you contact us, submit an enquiry, request a consultation, or use our services.

Our handling of personal information is explained in our Privacy Policy and Cookie Policy.

We will handle personal information in accordance with applicable data protection requirements and the relevant legal basis for processing.

13Website Availability and Security

We aim to keep our website available and functioning properly. However, we do not guarantee uninterrupted access or that the website will always be free from errors, technical interruptions, or security vulnerabilities.

We may update, suspend, restrict, or discontinue any part of the website or our services where reasonably necessary for maintenance, security, operational requirements, or other legitimate reasons. You must not attempt to compromise the security or integrity of our website or systems.

14Limitation of Liability

To the extent permitted by applicable law, Dellics Education Consult will not be responsible for losses arising from:

• Admission, scholarship, or visa decisions made by independent institutions or authorities.
• Changes to third-party policies, requirements, fees, or deadlines.
• Inaccurate or incomplete information supplied by a user or an independent third party.
• Delays caused by universities, embassies, government authorities, examination bodies, or other service providers.
• Temporary website interruptions or events beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability that cannot lawfully be excluded.

15Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website, your deliberate submission of fraudulent information, or your infringement of another party's rights.

This provision does not apply to the extent that a claim results from our own unlawful conduct or liability that cannot lawfully be transferred to you.

16Changes to These Terms

We may update these Terms to reflect changes to our services, operational practices, or applicable legal requirements.

The revised version will be published on our website. Where appropriate or required by law, we may provide notice of significant changes. We encourage users to review these Terms periodically. Continued use of our services after revised Terms take effect will be subject to the updated Terms, to the extent permitted by applicable law.

17Governing Law

These Terms are governed by the laws of the Republic of Ghana, subject to applicable legal requirements.

Disputes arising in connection with these Terms will be handled by the competent courts or other appropriate dispute-resolution mechanisms with jurisdiction under applicable law.